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Terms and Conditions

Company Name: Rosza Ltd
Registered Address: 221 New Hall Lane, Preston, Lancashire, PR1 5XB, United Kingdom
Company Number: 15129599
VAT Number: GB494101893
Email: info@rosza.co.uk
Website: www.rosza.co.uk

1. Introduction

Welcome to the Rosza Ltd website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site or purchasing any products.

2. Company Information

Rosza Ltd is a UK-registered company operating in the wholesale and retail distribution of Food, Drink, Confectionery, Small Electronics, Seasonal Goods, and other fast-moving consumer products.

3. Website Use

The content on this website is for general information and use only. It may change without notice.
Unauthorised use of this website may result in a claim for damages and/or be a criminal offence.
You are responsible for ensuring that your login credentials and any account information remain confidential.

4. Product Information

We make every effort to ensure that product descriptions, images, and prices are accurate; however, errors may occasionally occur.
Rosza Ltd reserves the right to modify or discontinue products without notice.
All prices are displayed in GBP (£) and are subject to VAT where applicable.

5. Orders & Payments

Orders placed through our website or by email constitute an offer to purchase goods subject to these Terms.
Payment must be made in full before goods are dispatched unless otherwise agreed in writing.
Rosza Ltd reserves the right to cancel or refuse any order at its discretion.

6. Delivery

We aim to dispatch orders promptly, subject to stock availability and payment confirmation.
Delivery times are estimates and may vary based on courier services and location.
Rosza Ltd is not liable for delays outside our control, including courier or customs delays.

7. Returns & Refunds

Returns must be reported within 7 days of receipt. Items must be unused, unopened, and in their original packaging.
Refunds or replacements are issued at our discretion following inspection of returned goods.
Damaged or incorrect items should be reported immediately with photographic evidence.

8. Trade Accounts

Approved trade customers may receive credit terms at the discretion of Rosza Ltd, subject to satisfactory references and credit checks.
All trade accounts must adhere to agreed payment terms. Late payments may incur interest and suspension of future deliveries.

9. Intellectual Property

All content, logos, designs, and materials on this website are the property of Rosza Ltd.
Reproduction or distribution of any content without written permission is strictly prohibited.

10. Limitation of Liability

Rosza Ltd shall not be held liable for any indirect, incidental, or consequential loss resulting from the use of this website or its products.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11. Privacy & Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, store, and use your personal data in compliance with the UK GDPR.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
Email: info@rosza.co.uk
Phone: +44 (0)1772 342704

Return, Refund & Delivery Policy

Company Name: Rosza Ltd
Registered Address: 221 New Hall Lane, Preston, Lancashire, PR1 5XB, United Kingdom
Email: info@rosza.co.uk
Website: www.rosza.co.uk

1. Overview

We aim to ensure all our customers are completely satisfied with their purchases. If you are not happy with an item or if you receive goods that are damaged or incorrect, please contact us immediately so we can resolve the issue quickly and fairly.

2. Eligibility for Returns

Returns must be reported within 7 days of delivery.
Items must be unused, unopened, and in their original packaging.
Returns cannot be accepted for perishable, personalised, or clearance items unless they are faulty or damaged.
A proof of purchase or invoice number must be provided.

3. Reporting a Return

To initiate a return, please email info@rosza.co.uk with the following details:

Order number or invoice number
Description of the item(s) being returned
Reason for return
Photographic evidence (for damaged or incorrect goods)

Our customer service team will review your request and issue return instructions.

4. Returning Goods

Returned goods must be securely packaged to prevent damage in transit.
The cost of returning non-faulty items is the responsibility of the customer.
If an item is confirmed as faulty or incorrect, Rosza Ltd will cover the return postage or arrange collection.

5. Refunds and Replacements

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 working days.
Replacement items (if agreed) will be dispatched promptly after approval.
Rosza Ltd reserves the right to issue store credit instead of a cash refund in certain cases.

6. Damaged or Missing Goods

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with clear photographs of the affected items and packaging. We will investigate and arrange a replacement or credit where appropriate.

7. Contact Us

For all return or refund queries, please contact:
📧 info@rosza.co.uk
📞 +44 (0)1772 342704

Rosza Ltd – Delivery Policy

Company Name: Rosza Ltd
Registered Address: 221 New Hall Lane, Preston, Lancashire, PR1 5XB, United Kingdom
Email: info@rosza.co.uk
Website: www.rosza.co.uk

1. Delivery Overview

Rosza Ltd aims to provide fast, reliable, and efficient delivery for all customers. We work with trusted courier and logistics partners to ensure goods arrive safely and on time.

2. Delivery Areas

We currently deliver across the United Kingdom.
For international or bulk orders, please contact us for a bespoke delivery quotation.

3. Processing Times

Orders are typically processed within 1–3 working days after payment confirmation.
Orders placed after 3pm or on weekends will be processed the next working day.
During busy periods, processing times may be slightly longer.

4. Delivery Times

Standard delivery typically takes 2–5 working days depending on location.
Express or next-day delivery options may be available upon request.
Delivery times are estimates and not guaranteed.

5. Shipping Charges

Delivery charges are calculated at checkout or quoted during the order process.
Large or palletised orders may incur additional shipping costs based on weight, size, and destination.
Trade customers may benefit from discounted or free delivery subject to account terms.

6. Order Tracking

Where possible, tracking information will be provided once your order has been dispatched. Please use this to monitor delivery progress directly with the courier.

7. Delivery Issues

If your order is delayed, missing, or damaged in transit, please contact us immediately.

Damaged deliveries must be reported within 48 hours with photographic evidence.
Lost parcels will be investigated with the courier before a replacement or refund is issued.

8. Ownership and Risk

Ownership of goods passes to the customer once full payment is received.
Risk of damage or loss passes upon delivery or customer collection.

9. Contact Us

For delivery-related enquiries, please contact:
📧 info@rosza.co.uk
📞 +44 (0)1772 342704